Frequently Asked Questions
What is your return policy?
Unfortunately, we only accept returns within Norway. You have a 14-day right of withdrawal from the date you receive the item, with a return fee of 82 NOK. Please contact us at starbyhelenaa@gmail.com, and we will help you arrange a return.
Where is my order?
Standard Shipping – Norway
Orders are typically shipped within 5 business days after purchase. Delivery normally takes 5–8 business days.
Shipping cost: 82 NOK.
Standard Shipping – Europe
Orders are typically shipped within 5 business days after purchase. Once your order has been processed, delivery usually takes 2–4 weeks.
Shipping cost: 110 NOK.
Please note that any taxes or customs fees are the responsibility of the customer and may be charged upon arrival in your country.
Do you offer international shipping?
We currently ship to customers within Scandinavia and to countries that are members of the European Union or located in Europe. Unfortunately, we do not offer shipping outside these regions at this time. We appreciate your understanding and hope to expand our shipping options in the future.
How much does shipping cost?
Shipping within Norway: 82 NOK
Orders are processed within 1–5 business days and typically delivered within 5–8 business days.
Standard shipping outside Norway (within Europe): 110 NOK
Delivery time varies depending on the destination country, but orders are usually delivered within 2–4 weeks. Please note that any customs fees or taxes are the responsibility of the customer.